Returns happen, it's inevitable.
Whether you buy it off the shelf or order from your PC, there is no guarantee you're going to want to keep your purchase. That is why we offer a 100% Satisfaction Guarantee. We want you to be happy and comfortable with your purchase!
The item you received is as described, but you are not satisfied and would like to return:
Email sales@rockinsox.com to request a Return Authorization (RA) number You are responsible for return shipping fees Once returned, we will refund the item as well as the original shipping
The item you received is as described, but you ordered the wrong item and want to exchange:
Email sales@rockinsox.com for exchange options and to request a Return Authorization (RA) number You are responsible for return shipping fees Once returned, a replacement order will be shipped at no additional cost to you
The item you received is as described, but is defective:
Email sales@rockinsox.com and clearly state the problem to the best of your ability (a picture is worth 1000 words) A customer service rep will work with you to best understand the problem and work a solution Depending on the solution, the result may be a discount refund, a reshipment, a full refund, or a reshipment with call tag
The item you received is clearly not as described: Unfortunately mistakes happen and we work hard to train and reduce human error as much as possible
Contact Us:
If you have further questions or concerns, you can always email sales@rockinsox.com or view our Contact Us page for more information.